Privacy policy
Last Updated: February 18, 2026
Vivid ("we," "us," "our") operates this online store and website ("Services") at vividrelief.com. We are committed to protecting your privacy and personal information in accordance with applicable laws and Google Merchant Center requirements.
This Privacy Policy explains:
- What information we collect
- How we use it
- How we share it
- How we protect it
- How you can exercise your privacy choices
By accessing or using our Services, placing an order, creating an account, or communicating with us, you agree to the terms described here.
1. Personal Information We Collect
We may collect the following types of personal information:
A. Contact & Identity Data
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
B. Account & Login Data
- Username
- Password
- Preferences
C. Payment & Transaction Data
- Payment method details (handled securely via third-party processors)
- Transaction history
D. Website Interaction & Technical Data
- IP address
- Browser type
- Device type
- Pages visited
- Cookies and similar technologies
E. Customer Support History
- Messages sent to support
- Responses and support interactions
2. How We Collect Information
We collect personal information in two ways:
A. Directly from You
- When you place an order
- When you create an account
- When you subscribe to emails
- When you contact customer support
B. Automatically
- Through cookies, pixels (e.g., for analytics, remarketing, performance tracking)
- Through third-party integrations (Shopify analytics, shipping partners, etc.)
3. How We Use Your Personal Information
We use personal information for these core purposes:
Order & Service Fulfillment
- Process orders and payments
- Ship products and manage delivery
- Handle returns and refunds
- Provide customer support
Marketing & Communication
- Send newsletters and promotions (opt-in, opt-out available)
- Personalize offers and advertisements
- Display relevant ads on third-party platforms
Operational & Security
- Detect and prevent fraud
- Secure website and transactions
- Improve our Services and user experience
Legal Compliance
- Comply with applicable laws
- Respond to lawful requests from authorities
- Enforce our Terms and policies
4. How We Share Personal Information
We may share your personal information with:
Service Providers
- Shopify (store hosting and infrastructure)
- Payment Processors (Stripe, PayPal, etc.)
- Shipping carriers and fulfillment partners
- Analytics and marketing platforms
Legal Authorities
- When required by law, court order, or to protect rights and safety
Business Transfers
- In case of merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Cookies, Tracking & Analytics
We and our partners use cookies and similar technologies to:
- Enable core site functionality
- Understand how users interact with our site
- Personalize ads
- Measure marketing performance
You can manage or disable cookies through your browser settings. Disabling cookies may limit some functionality.
6. International Data Transfers
Your information may be stored and processed in the United States or other countries where our service providers operate. We take reasonable measures to ensure your data is safeguarded in accordance with this Privacy Policy.
7. Data Security & Retention
We use commercially reasonable technical, administrative, and physical safeguards to protect your personal information. However, no online system is 100% secure.
We retain your personal information only as long as necessary to:
- Process orders
- Comply with legal requirements
- Resolve disputes
- Enforce our agreements
8. Your Rights & Choices
Subject to local laws, you may have the right to:
- Access your personal information
- Update or correct your data
- Request deletion or restriction
- Opt-out of marketing communications
To exercise these rights, contact us at: 📧 info@vivid.com
We may ask for identity verification before processing requests.
9. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@vivid.com and we will delete it immediately. If you are a parent or guardian and become aware that your child has provided us with personal data without your consent, please contact us right away.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about the personal data we collect, use, and share about you
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information to third parties
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights
To exercise your California privacy rights, please contact us at: 📧 info@vivid.com 📞 (323) 765-6269
We will respond to verified requests within 45 days as required by law.
11. Third-Party Sites
Our Services may contain links to external websites. We are not responsible for the content, privacy practices, or policies of those third parties. We encourage you to review their privacy policies before submitting any personal information.
12. Changes to This Privacy Policy
We may update this policy over time to reflect changes in our practices or applicable laws. Changes will be posted here with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Information
For any privacy-related questions or concerns, please contact us:
Store Name:Â Vivid Relief
Business Address:
40484 Murrieta Hot Springs Rd #101, Murrieta, CA 92563, United States
Phone: (323) 765-6269
Email: info@vivid.com