Payment Policy

Vivid Relief – Payment Policy

At Vivid Relief, we offer secure and convenient payment options to ensure a smooth and safe shopping experience for all customers.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely through Shopify’s PCI-DSS compliant payment system. We do not store or have access to your full payment card details.

Payment Currency

All prices displayed on our website are listed and processed in United States Dollars (USD) unless otherwise stated.

Payment Security

Your payment security is important to us. Vivid Relief uses industry-standard encryption, security protocols, and Shopify’s secure checkout to protect your personal and financial information during the payment process.

Order Confirmation

Once your payment is successfully completed, you will receive an order confirmation email with your order details.

If you do not receive this email:

  • Please check your spam or junk folder

  • Or contact us for assistance

Failed or Declined Payments

If a payment is declined or fails, please:

  • Verify that your billing information is correct

  • Ensure sufficient funds are available

  • Contact your bank or card issuer if the issue continues

Vivid Relief is not responsible for delays caused by failed or declined payments.

Taxes

Sales tax may be applied to your order depending on your shipping address and applicable state or local tax laws. Any applicable taxes will be calculated and displayed during checkout before payment is completed.

Fraud Prevention

To protect our customers and prevent unauthorized transactions, Vivid Relief reserves the right to:

  • Cancel or place orders on hold if fraud is suspected

  • Request additional verification before processing an order

If your order is affected, our support team will contact you promptly using the information provided at checkout.

Payment Disputes & Chargebacks

If you have any questions or concerns regarding a payment or believe a charge was made in error, please contact us first so we can assist you.

Unauthorized or excessive chargebacks may result in:

  • Order cancellation

  • Account restrictions

Contact Us

If you have any questions regarding payments, please contact us:

Vivid Relief
📍 36125 Creighton Ave, Murrieta, CA 92563, United States
📧 support@vividrelief.com
📞 +1 (951) 476-8350

Last Updated: January 29, 2026